How I Can Help
Requirements Discovery & Facilitation
Guide your teams through structured processes to uncover real needs, clarify assumptions, and develop specifications that actually address your problems. I help you ask better questions before you start building solutions.
Process Analysis & Improvement
Facilitate sessions to map existing workflows, identify bottlenecks, and develop streamlined processes. My technical background helps me spot where technology can help—and where it might be getting in the way.
Cross-Functional Team Alignment
Bridge communication gaps between technical and business teams. I speak both languages fluently and can help diverse groups find common ground and shared objectives.
Strategic Planning Facilitation
Guide leadership teams through structured strategic planning processes. Help you move from vague intentions to concrete, actionable plans with clear accountability.
Documentation Strategy & Training
Help organizations develop sustainable approaches to knowledge management and technical communication. Train internal teams to create and maintain effective documentation.
Instruction Design and Delivery
Custom courses for remote and in-person delivery. Subject areas are communication for teams and leaders, knowledge management, data analysis, and tool-specific processes.
Relevant Background
My consulting approach is informed by an unusual combination of deep technical experience and formal communication training. This dual perspective allows me to facilitate conversations that bridge the gap between technical possibilities and business realities.
50 Years in Technology
From computing science in 1974 through modern cloud platforms. Software development, systems analysis, product engineering, and technical leadership roles.
Communication Expertise
M.A. in Professional Communication from Royal Roads University. 20+ years in technical writing, training, and organizational communication.
Teaching Experience
Associate Faculty at Royal Roads University, instructing in organizational communication. Experience designing and delivering professional development programs.
Diverse Sector Experience
Recent experience as Process Consultant with Shared Services Canada. Extensive contract work across technology, healthcare, education, and non-profit sectors.
Academic & Theoretical Work
Beyond consulting, I maintain active research interests in what I call "soft tool culture"—the intersection of technology, language, and society. This academic work informs my consulting practice but represents a separate scholarly pursuit.
Get In Touch
I focus on projects where my particular combination of skills can quickly make a significant difference. I call this giving teams and leaders a leg-up. It amounts to helping change-ready and new organizations to improve practices, processes, and structure.